Everything ships from our Berlin shop — by our own courier inside the city, tracked everywhere else in Europe, and in plain unbranded packaging without exception. Last reviewed 21 August 2026.
Dispatch
Orders confirmed before 09:00 CET on a working day are packed the same day; everything else goes out the next working day. A payment has to be matched before an order is picked, so a Bitcoin or Revolut transfer sent late in the evening will usually be dispatched the following day. Once payment clears, your order number becomes the package tracking ID — follow it any time on Track your order. If a courier barcode is added later, it shows on that page and in your status email.
Berlin local orders work differently: they are picked as soon as the payment clears and handed to a rider within the hour, so the 09:00 cut-off does not apply to them.
Rates and delivery times
- Berlin local courier — free, and at your door in 1–2 hours. Available inside the Berlin city boundary for orders paid and matched between 10:00 and 19:00 CET, Monday to Saturday. Choose it at checkout and you get the courier's name and a live window by email.
- Tracked standard — €6.90 flat. 1–2 working days in Germany, 2–4 working days elsewhere in the EU.
- Tracked express — €14.90 flat. Next working day in Germany, signature on delivery, where the carrier offers it.
- Free shipping — automatic on orders over €150 after any discount, using tracked standard. The Berlin courier is free at any order value.
All prices are in euro and include VAT. Nothing is added at the door: there are no import charges inside the single market.
Where we ship
Our shop and fulfilment are in Berlin, and everything leaves from there. Inside the city we deliver ourselves. Across the rest of Germany and out into all 27 EU member states we hand to a carrier — DHL inside Germany, and DHL, DPD or the destination country's postal operator elsewhere, chosen per route rather than per order.
There is no customs step and nothing to pay at the door. Inside the single market a parcel from Berlin to Lisbon is a domestic parcel with a longer drive.
We do not ship outside the EU, we do not ship to freight forwarders or parcel-forwarding services, and we cannot make exceptions. Where a product would be unlawful at the delivery address we decline the order and refund it in full rather than send it. Knowing what is permitted where you live is your responsibility; declining to ship into a problem is ours.
Packstation and parcel-shop delivery is available in Germany, Austria and the Netherlands, and is the most private option we offer — nothing arrives at a home address at all. Add the station number to the address field at checkout.
Discretion, in detail
Discreet delivery is not an upgrade here and it is not something you have to remember to ask for. Every single parcel, at every price, on every route, goes out the same way:
- Plain outer packaging. No logo, no colour, no branding, no product name and no category anywhere on the box or the label.
- A neutral sender. The return address is a plain trading name that says nothing about what we sell. Nobody reading the label learns anything.
- Vacuum-sealed and smell-proof. Contents are heat-sealed inside opaque, odour-barrier pouches before they go anywhere near the outer box, so nothing is detectable by nose and nothing is visible if the outer is opened.
- No paperwork on the outside. No invoice in a document wallet, no packing list showing through a window. Your receipt is emailed, not printed.
- A neutral card statement. Nothing in a payment reference or a bank line names the shop or the product.
- Nothing shared beyond the carrier. The courier gets a name and an address and no more. We never disclose contents to a carrier, a neighbour or anyone who asks on your behalf.
- Local deliveries are unmarked too. Our Berlin riders carry no branding, drive nothing liveried, and will not say what they are delivering at the door.
Inside, each product is sealed in its own light-blocking pouch or box with its batch card, so what you open is exactly what the certificate describes.
Research reagents require an adult signature on delivery. Everything else is left as your carrier instructions specify. If you would rather nothing were left with a neighbour, say so in the order note and we will mark the parcel accordingly.
If a parcel is late or missing
Tracking sometimes stalls for a day without anything being wrong, and cross-border parcels routinely go quiet while they move between carriers. If it has not moved for three working days, send us the order reference. Where tracking shows a parcel lost in transit we replace or refund it — that is our problem, not yours.
Your right of withdrawal
As a consumer in the EU you have fourteen days from the day you (or someone you nominate) receive the goods to withdraw from the contract, without giving any reason. To exercise it, tell us in a clear statement — email is fine, and you may use the model withdrawal form, though you do not have to. Sending the goods back on their own, without telling us, is not a withdrawal.
- Return the goods without undue delay and in any event within fourteen days of telling us.
- We refund all payments received, including the standard delivery cost, within fourteen days of being informed — though we may wait until the goods are back with us, or until you show proof of return, whichever comes first.
- Refunds go back by the same method you paid with. Where that is not possible — a spent Paysafecard PIN, for instance — we agree an alternative with you first and it costs you nothing.
- You bear the direct cost of returning the goods, unless the fault is ours.
- You are liable for any loss of value resulting from handling beyond what is necessary to establish the nature and function of the goods.
The exception that matters here. Under § 312g(2) no. 3 BGB the right of withdrawal does not apply to sealed goods that are not suitable for return on grounds of health protection or hygiene once the seal has been broken. In practice: an unopened pouch can go back, an opened one cannot. Hardware — batteries, cases, empty devices — is not affected by that exception.
Returns outside the withdrawal period
- Unopened, unused items can be returned within 30 days of delivery for a refund to the original payment method.
- Hardware can be returned within 30 days if unused and in the original packaging.
- Return shipping is on us where the fault is ours — wrong item, damage in transit, or a certificate that does not match the lot.
To start a return, contact support with your order reference. We will send a prepaid label where applicable. This 30-day policy is offered voluntarily and sits on top of your statutory rights; it does not replace them.
Damaged or incorrect orders
Photograph the parcel and contents before doing anything else, then contact us within 48 hours of delivery. We resolve these by replacement as a default. Your statutory rights on defective goods run for two years and are unaffected by anything on this page.
Cancellations
You can cancel any time before dispatch — normally a window of one working day. An order that has not been paid for cancels itself after 72 hours. After dispatch, treat it as a withdrawal or a return.
Age check. Orders are released only to adults aged 18 or over, or the legal age where you live, whichever is higher. Carriers may ask for identification.